Last Updated November, 2019
IMPORTANT. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING THE PRIVACY PRACTICES OF ENERGY PELLETS OF AMERICA, L.L.C. READ THE ENTIRE DOCUMENT TO THE BOTTOM OF THIS PAGE!
THIS SITE IS INTENDED FOR PERSONS LOCATED IN NORTH AND SOUTH AMERICA (“PERMITTED JURISDICTION”), AND IS NOT INTENDED FOR PERSONS LOCATED IN THE EUROPEAN ECONOMIC AREA. BY USING THIS SITE, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE USING THE SITE FROM A PERMITTED JURISDICTION.
ENERGY PELLETS operates this Site and understands your concerns about privacy. ENERGY PELLETS is committed to protecting your privacy through our compliance with this notice.
This Privacy Notice describes the types of information ENERGY PELLETS may collect from Users or that Users may voluntarily provide to ENERGY PELLETS when they use the Site and in email, text and other electronic messages between the Users and the Site, and ENERGY PELLETS’S practices for collecting, using, maintaining, protecting and disclosing that information. This Privacy Notice does not apply to: (i) information collected by ENERGY PELLETS offline or through any other means, including any other website operated by ENERGY PELLETS or any third party; or (ii) any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site.
“ENERGY PELLETS” shall mean ENERGY PELLETS OF AMERICA, L.L.C., all parent, sibling, subsidiary or affiliated entities, its shareholders, officers, directors, agents, employees, and assigns.
“Site” shall mean the Internet site(s) located at https://www.energypelletsamerica.com/
“User” shall mean any person or entity that accesses or uses the Site in any manner.
“Personally Identifiable Information” means information that can be linked to a specific User by means of a unique identifier including, but not limited to, a name, postal or email address, IP address, account name or number.
Please read this Privacy Notice carefully to understand ENERGY PELLETS’S policies and practices regarding your information and how ENERGY PELLETS will treat it. If you do not agree with ENERGY PELLETS’S policies and practices, you must not use or access the Site. By using and submitting your information through the Site, you agree to this privacy NOTICE and ENERGY PELLETS collection and sharing of your information, including your personally identifiable information, according to the terms of this privacy NOTICE, and to ENERGY PELLETS’S end user license agreement, which can be found at https://www.energypelletsamerica.com/user-agreement/ and is incorporated herein by reference. This Privacy Notice may change from time to time (see “Changes to This Privacy Notice”). Your continued use of the site after ENERGY PELLETS makes changes is deemed to be acceptance of those changes, so please check THIS PRIVACY NOTICE periodically for updates.
CHANGES OR MODIFICATIONS
ENERGY PELLETS reserves the right, at its sole discretion, to change, modify, add, remove or amend this Privacy Notice in whole or in part at any time. ENERGY PELLETS will provide notice by, at a minimum, updating this posting. You are expected to carefully review this Privacy Notice from time to time so you are aware of any changes. However, if ENERGY PELLETS make material changes to this Agreement, ENERGY PELLETS will notify you either through the email address you have provided us or by means of a prominent notice on the Site before the change becomes effective. Any changes to this Privacy Notice will be in effect as of the “Last Updated” date referenced in this Privacy Notice. By accessing or using this Site, you agree to be bound by any such changes and to ENERGY PELLETS’S collection and sharing of your personally identifiable information according to the terms of the then-current Privacy Notice.
As part of the normal operation of this Site, ENERGY PELLETS receives personal information submitted by Users. This information is voluntarily submitted by User and not gathered by ENERGY PELLETS without the knowing, active permission and participation of User. When you create an account or make a purchase on our Site, we may ask you for personal information such as name, email, billing and shipping address, phone number, credit card information and password (for account holders). When you purchase a product on our website, we use your information you submit to process your order. We do not store your credit card information and we use it only to process your order. If you contact ENERGY PELLETS via our CONTACT link on the Site, you may be asked to provide personal information including your first name, email address, phone number, and records and copies of your correspondence so that ENERGY PELLETS may contact you to respond to your comments, questions or requests for information by you. If you apply for a job at ENERGY PELLETS using our online form, we may ask you for personal information such as name, email, address, phone number, employment eligibility, and information regarding your work preferences, skills, education, employment history, references and criminal background. We use this information to consider you for an employment position at ENERGY PELLETS.
ENERGY PELLETS uses information that we collect about you or that you provide to ENERGY PELLETS, including any personally identifiable information:
- To present the Site and its contents to you.
- To provide you with information, goods, or services that you request from ENERGY PELLETS.
- To process job applications for employment with us.
- To fulfill any other purpose for which you provide it.
- To carry out ENERGY PELLETS’S obligations and enforce its rights arising from any contracts entered into between you and ENERGY PELLETS.
- To notify you about changes to the Site or any services ENERGY PELLETS offers or provides though the Site.
- In any other way ENERGY PELLETS may describe when you provide the information.
- For any other purpose with your consent.
AUTOMATED INFORMATION COLLECTION
ENERGY PELLETS may use Google Analytics or other similar technologies (the “Analytics Technologies”) to collect and process certain information about you and your use of the Site. The information collected by the Analytics Technologies is statistical data and does not include personally identifiable information, and we do not maintain it or associate it with personally identifiable information we collect in other ways or receive from third parties. You may learn more about how Google uses the information it collects by visiting the following site “How Google uses data when you use our partners’ sites or apps” (located at https://www.google.com/policies/privacy/partners/). Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Privacy Notice (located at https://www.google.com/policies/privacy/).
ENERGY PELLETS’S web server(s) and/or the Analytics Technologies may collect and store the following general information about you: the originating name of the domain from which you access the Internet; the date and time you access the Site; the pages of the Site you visit; the Internet address of the website from which you linked directly to the Site; and the type of device, device ID and web browser you use to access the Site. This information is collected automatically. It is used to help ENERGY PELLETS improve the Site by tabulating the number of visitors to the Site in terms of new Users, origin of referrers, popularity of pages, amount of use, types of errors, and to make the Site more useful to you. The information ENERGY PELLETS collects automatically is statistical data and does not include personally identifiable information, and ENERGY PELLETS does not maintain it or associate it with personally identifiable information it collects in other ways or receives from third parties.
In addition, in order to safeguard the Site as well as you the User, ENERGY PELLETS tracks the IP addresses of Users. IP addresses are used to track a User’s session while the User remains anonymous. ENERGY PELLETS analyzes this data for certain trends in statistics, such as which parts of the Site Users are visiting and how long they spend there.
ENERGY PELLETS uses “cookies” and “web beacons.” Cookies are small files stored on your device or your computer’s hard drive that are used to store and track information about Users. Cookies are used to remind ENERGY PELLETS of who you are in order to deliver you better service. Web beacons are small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit ENERGY PELLETS, for example, to count Users who have visited certain pages and for other related Site statistics (for example, recording the popularity of certain Site content and verifying system and server integrity).
ENERGY PELLETS uses Facebook, Google, DoubleClick, Pinterest, Twitter, and other retargeting pixels and tracking and retargeting technologies. This technology makes it possible to address those Users who have already expressed an interest in products or services on the Site with corresponding advertisements on the websites of the partners. The insertion of such advertising material on the pages of the partners will be made on the basis of a cookie technology and an analysis of the previous usage behavior. This form of advertising will be made in a completely pseudonymised manner. It will not include the storage of personally identifiable information, nor will usage profiles with your personally identifiable information be combined in this context. It will be used to collect or receive information from the Site and elsewhere on the internet and use that information to provide measurement services and ad targeting. Users can find information on how to opt-out of the collection and use of information for certain ad targeting in the “Choices About How We Use and Disclose Your Information” section below.
ENERGY PELLETS participates in Facebook Custom Audiences, which is a type of audience we create from information we have collected, including User information. ENERGY PELLETS can target ads to this audience on Facebook, Instagram, and the Audience Network.
ENERGY PELLETS uses the Pinterest tag or pixel to perform conversion tracking and audience targeting. User information will be shared with third parties to measure advertising effectiveness and for targeted advertising.
ENERGY PELLETS participates in the Twitter Conversion Tracking Program under the Twitter Ads Program. As part of these Twitter programs, ENERGY PELLETS works with third parties to collect User data through the Site or mobile applications for purposes of serving ads targeted to User interests.
DO NOT TRACK POLICY
“Do Not Track” is a proposed standard that is currently under development. Although it is not yet finalized, the Site does honor Do Not Track signals received from browsers with Do Not Track functionality that have been configured to send Do Not Track signals.
THIRD PARTY CONTENT
ENERGY PELLETS does not control these third parties’ tracking technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible party directly. For information about how you can opt-out of receiving targeted advertising from certain providers, see “Choices About How We Use and Disclose Your Information.”
ENERGY PELLETS may use your personally identifiable information to contact you with newsletters, marketing or promotional materials and other information that is pertinent to the use of the Site or the products and services we offer. By using the Site, you are consenting to this.
We do not rent or sell your information, including your personally identifiable information, to outside marketers. ENERGY PELLETS may share your information (as described in this Privacy Notice) with its affiliates, subsidiaries, or divisions and with their respective officers, directors, employees, accountants, attorneys, and agents, or with ENERGY PELLETS’S business partners. In certain circumstances, ENERGY PELLETS may share data with vendors to help us develop and/or operate the Site, provide you with products or services that you requested from us, perform statistical analysis, send you email or postal mail, provide customer support, or enforce or apply our End User License Agreement and other agreements. All such third parties are required to maintain the confidentiality of your information and are prohibited from using your personally identifiable information except to provide products or services to us or as required by law.
ENERGY PELLETS may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it. There may be instances when ENERGY PELLETS may access or disclose your information in order to protect or defend the legal rights or property of ENERGY PELLETS, to protect the safety and security of Users, and to protect against fraud.
ENERGY PELLETS may sell, transfer or otherwise share some or all of its assets in connection with a merger, reorganization or sale of assets, or in the event of bankruptcy, without your permission. In such an event, personally identifiable information may be one of the assets transferred.
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
ENERGY PELLETS strives to provide you with choices regarding the information you provide to us. ENERGY PELLETS has created and/or identified mechanisms to provide you with the following control over your information:
- Opting Out of Targeted Advertising. Users can find information on how to opt-out of the collection and use of information for ad targeting at www.aboutads.info/choices.
- Disclosure of Personally Identifiable Information for Third-Party Advertising. ENERGY PELLETS does not share your personally identifiable information with unaffiliated third parties for promotional purposes.
- Google Analytics Opt-out Option. If you do not want your information collected with Google Analytics, you can install the Google Analytics opt-out browser add-on. To opt-out of Google Analytics, visit the Google Analytics opt-out page (located at https://tools.google.com/dlpage/gaoptout) and install the add-on for your browser. For more details, visit the “Google Analytics opt-out browser add-on” page (located at https://support.google.com/analytics/answer/181881?hl=en).
- Facebook Custom Audiences. Users may opt out of participation in our Facebook Custom Audience by sending an email, from the email address you are opting out of, to the email address provided in our contact information. We will forward your name and email address to Facebook.com with a request to delete you from all of our Facebook Custom Audience ads.
- Google Ad Preferences. You can set preferences for how Google advertises to you using the Google Ad Preferences page at https://adssettings.google.com/. You can also opt out by using your browser’s Do Not Track feature or permanently using a browser plugin (see https://www.google.com/settings/ads/plugin for additional information).
- Pinterest Tag/Pixel. You can opt out of the Pinterest tax or pixel through your browser’s Do Not Track feature or your Pinterest personalization settings.
- Twitter Conversion Tracking. Users may opt out of interest-based advertising on Twitter through the Do Not Track functionality in their web browser, or through such other methods as Twitter may specify from time to time at https://support.twitter.com/articles/20170405 (or any successor url).
ENERGY PELLETS has implemented measures designed to secure your personally identifiable information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to ENERGY PELLETS is stored on secure servers behind firewalls. Any information you submit to ENERGY PELLETS through the Site will be encrypted during transmission using TLS/SSL technology. Your personally identifiable information is password protected and restricted within the ENERGY PELLETS organization to employees and trusted partners that need access to your personally identifiable information in order to correspond with you and provide the products or services that you requested from us. The safety and security of your information also depends on you. Where ENERGY PELLETS has given you (or you have chosen) a password for access to certain parts of the Site, you are responsible for keeping this password confidential. Do not share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although ENERGY PELLETS does our best to protect your information, we cannot guarantee the security of any information transmitted through the Site. Any transmission of information is at your own risk. ENERGY PELLETS is not responsible for circumvention of any privacy settings or security measures we provide.
THIRD PARTY WEBSITES
This Privacy Notice is applicable only to the Site and does not apply to any third party websites or to other companies or persons that may access the Site, with or without the permission of ENERGY PELLETS. The Site may contain links to, and media and other content from, other websites. In addition, such third-party media and content may also contain external links. Because of the dynamic media capabilities of the Site, it may not be clear to you which links are embedded in the Site and which are embedded in third-party media and/or content. ENERGY PELLETS cannot and does not guarantee the privacy policies and practices of any third party. ENERGY PELLETS does not control, operate, or endorse any information, products, or services of any third-party websites that may be reached through links from the Site.
The use of any personally identifiable information provided by you to, or automatically collected from, a third party will be governed by that party’s privacy notice. If you are unsure whether a website is controlled by, affiliated with, or managed by ENERGY PELLETS, you should review the privacy notice at each linked website to determine how that site treats your information.
The Site is not intended for children under 18 years of age. ENERGY PELLETS does not knowingly collect personally identifiable information from children under 18. If you are under 18, do not use or provide any information on the Site or provide any information about yourself to ENERGY PELLETS, including your name, email address, or any screen name or user name you may use. If ENERGY PELLETS learns we have collected or received personally identifiable information from a child under 18 without verification of parental consent, we will delete that information. If you believe ENERGY PELLETS might have any information from or about a child under 18, please contact us at email@example.com.
ACCESS AND UPDATE YOUR INFORMATION
If you have any questions about personally identifiable information that may be retained by ENERGY PELLETS, you may contact us at firstname.lastname@example.org. Upon your request, ENERGY PELLETS will provide to you the personally identifiable information under its control, if any, as well as information about the ways in which that information is being used and disclosed. ENERGY PELLETS only collects personally identifiable information for the purposes set forth in this Privacy Notice. ENERGY PELLETS will use commercially reasonable efforts to ensure that personally identifiable information we may be using or disclosing is accurate and complete. If you demonstrate that your information is inaccurate or incomplete, the information will be amended as appropriate. ENERGY PELLETS will use commercially reasonable efforts to respond to any request and update your information, if necessary.
YOUR CALIFORNIA PRIVACY RIGHTS
As used in this section, “Consumer” means Users of the Site who are California Residents.
ENERGY PELLETS may collect, use or share Consumers’ personal information from time to time for the purposes set forth above. However, ENERGY PELLETS does not sell Consumers’ personal information for any reason.
Effective January 1, 2020, Consumers shall have the right to request disclosure of the categories and specific pieces of personal information that ENERGY PELLETS has collected about them in the preceding 12-month period, the categories or sources from which the personal information is collected, the business or commercial purpose for collecting the personal information, and the categories of third parties with whom the personal information is shared.
In addition, Consumers shall have the right to request ENERGY PELLETS to delete any personal information that it has collected from the consumer, subject to certain limitations provided by law. To the extent the User requests deletion of personal information that ENERGY PELLETS has shared with a third party vendor or service provider, ENERGY PELLETS shall direct the third party to delete the personal information from their records.
All such Consumer requests regarding the disclosure and/or deletion of personal information should be sent to us via email at email@example.com or by calling our toll-free number 800-543-5589. Consumer may designate an authorized agent to make a request on the Consumer’s behalf.
Consumers have a right not to receive discriminatory treatment by ENERGY PELLETS for exercising their privacy rights conferred by the California Consumer Privacy Act of 2018.
This Privacy Notice and any disputes related thereto shall be governed by and construed in accordance with the laws of the State of Ohio, exclusive of its choice of law rules, whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Privacy Notice and the place of performance of this Privacy Notice is agreed by you to be the State of Ohio.
To ask questions or comment about this Privacy Notice and ENERGY PELLETS’S privacy practices, contact us at firstname.lastname@example.org